Last Updated: December 12, 2025
We Are Here to Help: Your Experience is Our Priority
First and foremost, the entire team at Shelvino would like to express our sincere gratitude for choosing us to be a part of your home’s story. We understand that selecting the perfect wine storage—whether it’s a solid oak floor rack or a precision-engineered wall display—is a significant decision for any connoisseur.
We are committed to providing an experience that is as premium as our products. Whether you need expert advice on product dimensions and wood finishes, guidance on installation for wall-mounted units, or real-time tracking updates for your order, we are ready to assist. We also deeply value your voice; if you have suggestions on how we can improve our collection or service, please do not hesitate to share your thoughts with us.
Fast-Track Your Inquiry
To ensure our Tennessee-based support team can provide the fastest resolution possible, we kindly ask that for all inquiries regarding existing purchases, you include your Order Number (e.g., #1001) in the subject line of your email or at the top of your message. This allows us to access your details instantly and provide a precise update without delay.
Our Official Contact Channels
For a seamless and secure communication experience, please reach out to us through any of the following verified channels. Our team is dedicated to providing high-touch, human support to every customer.
- Email Support: [email protected] (We promise a personalized response from our specialist team within 24 business hours.)
- Phone Support: +1 (865) 657-1788 (Direct human assistance is available during our standard operating hours listed below.)
- Office Address: 802 Green St, Oliver Springs, TN 37840 (This is our primary administrative and operational center in Tennessee where we manage your quality control and logistics.)
Service Availability & Timezone
To align with our physical operations in Oliver Springs, our team adheres to the following schedule. Please note that all times are based on the Eastern Time zone.
- Monday – Friday: 9:00 AM – 6:00 PM (EST/EDT)
- Saturday – Sunday: Closed
- Public Holidays: Closed
(Our office is closed during major U.S. Federal and Public holidays to allow our team to spend time with their families. Emails sent during the weekend or holidays will be prioritized on the following business day.)
Important: Returns & Exchanges Notice
Due to the specialized nature of our Solid Oak furniture—including large-scale racks and fragile display sets—we have a specific protocol for returns to ensure items are handled safely.
Please do not return any items to the shipping address listed on your package without prior authorization. To initiate a return, you must first contact us at [email protected] to receive a Return Merchandise Authorization (RMA) and the correct return instructions. Returns sent blindly without an RMA cannot be processed and may result in lost items. For more details, please review our full Refund Policy at the bottom of our site.
Send Us a Message
Prefer to reach out directly from this page? Please fill out the contact form below with your name, email, and a detailed description of your request. Our specialists will review your message and get back to you as quickly as possible.
If your question was not answered above, our team in Tennessee is standing by to assist you.
- Store Name: Shelvino
- Email: [email protected]
- Phone: +1 (865) 657-1788
- Address: 802 Green St, Oliver Springs, TN 37840
- Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST/EDT). Closed on weekends and major U.S. Federal Holidays.