Privacy Policy

Last Updated: December 12, 2025

Privacy Policy

Introduction

At Shelvino, we recognize that your privacy is of paramount importance. As a specialist provider of Solid Oak Wine Racks and Integrated Home Bar Systems, we are committed to building a relationship of trust with our customers. This Privacy Policy outlines our transparent practices regarding the collection, use, and protection of your personal information when you visit or make a purchase from our website.

By using our services, you consent to the practices described in this policy. We ensure that your digital security is treated with the same level of craftsmanship and care as our handcrafted oak products.

Information We Collect

To provide a seamless shopping experience, we collect specific information about you and the device you use to access our store.

Order Information

When you make a purchase or attempt to make a purchase through Shelvino, we collect certain information from you, including:

• Identification Data: Your full name.
• Contact Details: Email address and phone number.
• Financial Information: Payment information (including credit card numbers—processed through secure gateways).
• Logistics Data: Billing address and shipping address.

Device Information

When you visit our site, we automatically collect certain information about your device, including:

• Technical Logs: Information about your web browser, IP address, and time zone.
• Browsing Patterns: Individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with our store.
• Technologies Used: We collect device information using “Cookies,” “Log files,” and “Web beacons” to ensure the site loads correctly and to monitor for potential security threats.

How We Use Your Information

We use the information we collect primarily to fulfill any orders placed through the site and to enhance your overall experience.

• Order Fulfillment: We use Order Information to process your payment, arrange for shipping via our partnered carriers (UPS, FedEx, USPS), and provide you with invoices and/or order confirmations.
• Risk Management & Security: We use Device Information (specifically your IP address) to help us screen for potential risk and fraud, protecting both our business and your personal data.
• Communication: We use your contact information to communicate with you regarding your order, answer support inquiries, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our wine storage collections.

Information Sharing & Zero-Sale Policy

Zero-Sale Policy: We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

We only share your Personal Information with necessary third parties who help us provide our services to you:

• Operational Service Providers: We share data with our e-commerce platform and payment processors to facilitate your transaction.
• Logistics Partners: We share your name and shipping address with UPS, FedEx, and USPS to ensure the safe delivery of your wine racks to the 48 contiguous United States.
• Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Payment Security & PCI-DSS Compliance

The security of your financial data is our highest priority.

• Encryption Technology: All data transmitted during the checkout process is protected using industry-standard SSL (Secure Sockets Layer) technology with AES-256 bit encryption.
• Zero-Storage Commitment: Shelvino is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store your full credit card numbers or original CVV data on our local servers. All payments are handled by certified third-party payment gateways that maintain the highest levels of digital vaulting security.

Cookies & Behavioral Advertising

We use Cookies to help us remember the items in your shopping cart and understand your preferences based on previous or current site activity.

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes remarketing through platforms like Google Ads. You can opt-out of targeted advertising by using the following links:

• Google: https://www.google.com/settings/ads/anonymous
• Digital Advertising Alliance: http://optout.aboutads.info/

Your Rights & Legal Compliance

Depending on your location, you may have specific rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR).

• Right to Know & Access: You have the right to ask what personal information we have collected about you.
• Right to Rectification: You have the right to request that we correct any inaccurate information.
• Right to Erasure (Right to Delete): You have the right to request that we permanently delete your personal information from our records.

To exercise these rights, please contact us at [email protected].

Data Retention & Minors

• Data Retention: When you place an order through the site, we will maintain your Order Information for our records for tax, accounting, and legal purposes unless and until you ask us to delete this information.
• Protection of Minors: Shelvino does not knowingly collect personal information from individuals under the age of 18. Our website and products are intended for adults of legal drinking and purchasing age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.
• U.S. Only Operations: Our services and this website are intended exclusively for residents of the United States.